Account Director

We’re looking for team members who have experience articulating client requests and ensuring the team provide high quality outputs leading to account stability and growth. If this sounds like you, read on! 


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About Lucid Group

Lucid Group is a multi-capability global healthcare consultancy. We partner with the pharma and biotech industry to deliver pioneering solutions that change behaviour, improve clinical practice and advance health outcomes.

Our pioneering spirit and people-centric approach means we create deep, durable partnerships with our ambitious clients to inspire behaviour change by exploring creative solutions and designing compelling experiences that empower the recipient to learn, understand and act.

By combining our capabilities and applying them at the right time we can better understand and fix healthcare problems with outcomes-led solutions, expertly executed to deliver life-transforming value for everyone.

About the role

An Account Director is a Senior member of the Client Services Management team responsible for the direction and execution of the client plan in key account(s). They understand their client and are able to articulate the client's request and ensure the team provide high quality outputs leading to account stability and growth. They are responsible for the financial management of the account(s) and delivering against revenue targets. The Client Services team partner with our Medical Writing team and are responsible for the delivery of projects for our clients. The Account Management team work with available in-house expertise such as our creative team but also with third-party suppliers, and provide appropriate direction, ensuring projects exceed client expectations and are delivered to budget.

An Account Director at Lucid is responsible for:

  • Providing insights to inform and contribute to the development of the client strategic plan as well as leading understanding throughout their team
  • Building effective internal partnerships with other capabilities to successfully deliver the account plan (medical, project management, creative, strategy, etc)
  • Execution of the client account plan
  • Account team management and performance
  • Financial management and forecast accuracy at account(s) level
  • Building and maintaining positive and enduring client relationships across multiple levels
  • Being a client business partner and maintaining a comprehensive understanding of client business
  • Account performance, recovery and delivering against revenue targets
  • Representing the client internally
  • Developing strong working relationships with our clients, being an established point of contact and being recognised as a strategic partner
  • Managing and helping deliver multiple projects, leading teams where appropriate, including after project review meetings highlighting excellence and areas of improvement
  • Mentoring team members to enable personal development
  • Empowering the team, ensuring things are done well and consistently
  • Highlighting key issues and resolving them quickly
  • Building broad networks, developing pitches and contributing to incremental business
  • Building innovative programmes and content
  • Establishing optimal works of working
  • Setting standards for the team
  • Ensuring that we exceed all clients’ expectations

They are ambassadors for Lucid Group, helping build the profile and client base of the Company.

What we're looking for

Successful candidates will have:

  • Experience within an account management, partnership-focused role
  • Experience in creating innovative strategic programmes for clients
  • Experience working in a fast-paced environment
  • Experience in building strong client partnerships
  • Experience within the medical communications/healthcare industry
  • Experience problem solving and providing solutions
  • Demonstrable experience delivering excellent projects for clients, on time and on budget
  • Experience in delivering presentations and leading client pitches
  • Experienced in coaching, mentoring or managing others

What you'll be working on

Project execution


Relationship building


Project management

Financial planning

Client partnering

...Plus a load more

Benefits of working with us

Discretionary bonus

Employee discount platform with offers at 900+ retailers

Flexible Working

Private family healthcare and dental cover

25 days' holiday plus bank holidays, plus 3 Christmas closure days, and a celebration day of your choice

Flexible holiday buy and sell scheme

4x basic salary life assurance cover

Contributory pension of up to 5% of basic salary Lucid contribution

Season ticket loans

"I’m new to Lucid and I’m surrounded by talent."

Andy Tarnai, General Manager

"We can’t wait to welcome new talent to the team."

Jo Troman, General Manager

Are you interested
to find out more?

Do you know some
talented people?

Industry-leading capabilities

We connect our industry-leading capabilities and apply them at the right time to better understand and fix healthcare problems with outcomes-led solutions.

Lucid culture

At Lucid, you can let your whole self shine. We know that diversity drives innovation. We firmly believe that the more inclusive we are, the better our team and work will be.

Our story

We partner with the pharma and biotech industry to deliver pioneering solutions that change behaviour, improve clinical practice and advance health outcomes.

We transform lives. Always. Get in touch to find out more.