Senior Account Manager

We’re looking for individuals who have experience working within an account management, partnership focused role, where they have created innovative and strategic programs and built strong partnerships. If this sounds like you, read on! 

Location:
UK

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About Lucid Group

Lucid Group is a multi-capability global healthcare consultancy. We partner with the pharma and biotech industry to deliver pioneering solutions that change behaviour, improve clinical practice and advance health outcomes.

Our pioneering spirit and people-centric approach means we create deep, durable partnerships with our ambitious clients to inspire behaviour change by exploring creative solutions and designing compelling experiences that empower the recipient to learn, understand and act.

By combining our capabilities and applying them at the right time we can better understand and fix healthcare problems with outcomes-led solutions, expertly executed to deliver life-transforming value for everyone.

About the role

A Senior Account Manager is a member of the Client Services Management team responsible for the execution of the client plan in key account(s). They understand their client and are able to articulate the client's request and ensure the team provide high-quality outputs leading to account stability and growth. They are responsible for the financial management of the account(s) The Client Services team partner with our Medical Writing team and are responsible for the delivery of projects for our clients. The Account Management team work with available in-house expertise such as our creative team but also with third-party suppliers, and provide appropriate direction, ensuring projects exceed client expectations and are delivered to budget.

A Senior Account Manager at Lucid is responsible for:

  • Understanding the client strategic plan
  • Building effective internal partnerships with other capabilities to successfully deliver the client plan (medical, project management, creative, strategy, etc)
  • Executing of client account plan
  • Account management and performance
  • Financial management and forecast accuracy at account level
  • Building and maintaining positive and enduring client relationships across multiple levels
  • Account performance, recovery and delivering against revenue targets
  • Representing the client internally
  • Building strong working relationships with our clients, being an established point of contact and being recognised as an excellent account manager
  • Building innovative programmes and content
  • Leading client account status meetings and providing clear direction
  • Delivering presentation pitches to new clients
  • Contributing to new business proposals
  • Running multiple projects autonomously and seamlessly
  • Establishing optimal ways of working
  • Highlighting opportunities for new business
  • Setting standards for the team
  • Understanding any roadblocks and providing solutions
  • Ensuring that we exceed all clients’ expectations

They are ambassadors for Lucid Group, helping build the profile and client base of the Company.

What we're looking for

Successful candidates will have:

  • Experience within an account management, partnership-focused role
  • Experience in creating innovative strategic programs for clients
  • Experience working in a fast-paced environment
  • Experience in building strong client partnerships
  • Experience within the Med Comms/healthcare industry
  • Experience problem solving and providing solutions
  • Demonstrable experience delivering excellent projects for clients, on time and on budget

What you'll be working on

Project execution

Forecasting

Relationship building

Budgets

Project management

Financial planning

Client partnering

...Plus a load more

Benefits of working with us

Discretionary bonus

Employee discount platform with offers at 900+ retailers

Flexible Working

Private family healthcare and dental cover

25 days' holiday plus bank holidays, plus 3 Christmas closure days, and a celebration day of your choice

Flexible holiday buy and sell scheme

4x basic salary life assurance cover

Contributory pension of up to 5% of basic salary Lucid contribution

Season ticket loans

"I’m new to Lucid and I’m surrounded by talent."

Andy Tarnai, General Manager

"We can’t wait to welcome new talent to the team."

Jo Troman, General Manager

Are you interested
to find out more?

Do you know some
talented people?

Industry-leading capabilities

We connect our industry-leading capabilities and apply them at the right time to better understand and fix healthcare problems with outcomes-led solutions.

Lucid culture

At Lucid, you can let your whole self shine. We know that diversity drives innovation. We firmly believe that the more inclusive we are, the better our team and work will be.

Our story

We partner with the pharma and biotech industry to deliver pioneering solutions that change behaviour, improve clinical practice and advance health outcomes.

We transform lives. Always. Get in touch to find out more.